Global Freight & Transportation Firm Boosts Performance Through the Consultative Mindset Workshop

After a detailed analysis to understand the client’s learning needs, we tailored a learning intervention that helped the group develop skills to create business opportunities while enhancing their relationships with clients. The program was rolled out for two levels of managers over the course of three months, and we continue to upskill managers over the next two years. Reinforcement practice through an extended learning system, peer discussions, and application activities using role-play were major parts of the learning intervention. An Impact Evaluation survey was completed every 3 months to measure the impact and align/course correct for future developments.