BUSINESS ISSUE

A Global freight & transportation firm, an industry leader who delivers exceptional customer service experiences day-in and day-out aimed to support employee's development consultative mindset who effectively take a problem-solving approach to addressing internal client’s business issues.

SOLUTION SUMMARY

After a detailed analysis to understand the client's learning needs, we tailored a learning intervention that helped the group develop skills to create business opportunities while enhancing their relationships with clients. The program was rolled out for two levels of managers over the course of three months, and we continue to upskill managers over the next two years. Reinforcement practice through an extended learning system, peer discussions, and application activities using role-play were major parts of the learning intervention. An Impact Evaluation survey was completed every 3 months to measure the impact and align/course correct for future developments.

OUTCOMES

The group of participants reported sales opportunities attributed:-

BEHAVIORS THAT SHOWED THE GREATEST LEVEL OF CHANGE:-

LEARN MORE

Services:- Learning Journeys, Impact Evaluation

Content:- The Consultative Process, Consultative Selling, Develop & Refine Consultative Selling Skills