BUSINESS ISSUE

A growing software company faces a trifecta of challenges. As a shared service provider, the organization sought to transform its skilled workforce into consultative problem-solvers capable of addressing complex client challenges. Simultaneously, the need to cultivate stronger client relationships and identify new business opportunities became increasingly apparent. To achieve sustained growth, the company recognized the imperative of equipping its team to overcome objections and close deals effectively.

SOLUTION SUMMARY

After thoroughly assessing the organization’s concerns, Wilson Learning formulated a multi-component program to address the immediate need for improved client relationship management. The program focused on developing two critical skillssolving client challenges and proactively identifying and creating new business opportunities.

A core solution component, The Consultative Mindset, provided participants with foundational consultative principles and practical application exercises. This comprehensive approach empowered participants to excel in client interactions, become trusted advisors, and drive overall organizational success.

OUTCOMES

The group of participants reported sales opportunities attributed to:-

BEHAVIORS THAT SHOWED THE GREATEST LEVEL OF CHANGE:-

Participants were able to:

RESOURCES IMPLEMENTED FOR SUCCESS

Content:- The Consultative Process, Manager Coaching

ContentServices:- Impact Evaluation