BUSINESS ISSUE
Global freight & transportation firm, an industry leader who deliver exceptional customer service experiences day-in and day-out. Their aim was to support employee's development consultative mindset who effectively take a problem-solving approach to addressing internal client’s business issue
SOLUTION SUMMARY
After having a detailed analysis to understand the learning need of the client, we tailored a learning intervention that helped the group to develop skills to create business opportunities while enhancing the relationship with clients. The program roll out was for two level of managers over the course of 3 months and we continue to upskill managers over the next 2 years. Reinforcement practice through extended learning system, peer discussions, and application activities using role plays activity were a major part of the learning intervention. An Impact Evaluation survey was completed after every 3 months to measure the impact and align/course correct for future developments.
OUTCOMES
The group of participants reported sales opportunities attributed:-
BEHAVIORS THAT SHOWED THE GREATEST LEVEL OF CHANGE:-
LEARN MORE
Services LearningJourneys, Impact Evaluation
Content The Consultative ProcessTM, Consultative Selling, Develop & Refine Consultative Selling Skills
Really interesting concepts which will help us get the basics right eventually leading to get the desired outcomes 
