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Case Study
Business Issue
A highly recognized nonprofit organization dedicated to helping children and families faced a critical challenge in maintaining effective communication across its growing workforce. As the organization expanded, the leadership realized a significant gap in the communication skills and adaptability to integrate seamlessly into its established culture among its workforce. This gap further hindered employee collaboration and impacted engagement with colleagues, youth, and families. To address this, the organization wanted to establish a sustainable communication framework that would strengthen teamwork, enhance service delivery, and uphold the high standards of care and support that defined its success.
Industry NGO / Not-for-Profit Organizations
Category Leadership
Product Versatile Communications
Solution
To address communication gaps and ensure a consistent framework across its expanding workforce, the organization implemented Wilson Learning’s Building Relationship Versatility: Social Styles at Work. This program equipped employees at all levels with essential communication and adaptability skills through a structured, multi-faceted approach.
Key components included:
- A Participant Guide to reinforce learning and application.
- An Online Social Styles Profile, a behavior-based communication assessment.
- A Versatile Response Planner and Job Aid Card to support real-time communication adjustments.
- Face-to-face training led by certified internal facilitators who completed a rigorous certification process.
By integrating this program into its onboarding and development efforts, the organization fostered a common language of high versatility, enhancing teamwork, service delivery, and overall organizational effectiveness.
The Impact
The program's success has led to its expansion across all levels of leadership and the majority of individual contributor roles. Over the past 30 years, it has trained more than 6,000 employees, reinforcing its impact and long-term value within the organization.
- “The program has helped me approach various types of people in a more direct way and has given me a working knowledge of which personalities respond best to specific situations.”
- “I understand who I am and why I do the things I do. I know how to see through the eyes of other personalities and why others think and behave differently.”
- “This year, we will serve over 40,000 young people and their families, and Wilson Learning has played an integral part in making that happen.”
Behaviors that showed the greatest level of change:-
- Identify & adapt to different Social Styles, leading to more effective communication and collaboration
- Decrease tension in relationships, allowing for a greater focus on tasks and productivity
- Develop trust and foster better team dynamics and performance
This year, we will serve over 40,000 young people and their families, and Wilson Learning has played an integral part in making that happen.
-Chief of Staff
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