Are Your Delivery Leaders Creating Value or Just Riding the Wave?

By Vivek Chandramohan

In today’s fast-changing sectors like GCC, GBS, and ITES, traditional success metrics are no longer enough. Leaders must balance technical skill with navigating complex client relationships to achieve transformative outcomes. This article explores the critical need for business acumen and interpersonal effectiveness in driving success.

 

Download this article to learn about:

  • The Hidden Gap: Address the disconnect between expertise and client needs.
  • Client Priorities Revealed: Surprising stats on what clients really value.
  • Building Stronger Relationships: Proven strategies to earn trust and influence.
  • Real-World Results: How companies are increasing revenue and retention.

In this shifting landscape, mastering client dynamics is key to success.

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