Amidst rosy forecasts of expansion across sectors like GCC, GBS, Shared Services, and ITES, a deeper examination reveals a shifting landscape where traditional metrics of success no longer suffice.
Beyond technical prowess, delivery leaders are tasked with a daunting challenge: to navigate the labyrinth of client relationships and drive transformative outcomes.
This article explores the critical, often overlooked skills of business acumen and interpersonal effectiveness.
Download and Discover:
- The Hidden Gap: The disconnect between technical expertise and client needs.
- Client Priorities Revealed: Surprising statistics on what clients truly value from service providers.
- Building Stronger Relationships: Learn proven strategies to build trust, understand client motivations, and influence decision-making.
- Real-World Results: See how organizations are boosting revenue and retention through stronger client relationships.