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Case Study
Business Issue
As this leading financial services company experienced rapid expansion, promotions outpaced leadership development, leaving mid-level managers unprepared for their evolving roles. Many continued to operate with a front-line mindset, lacking the strategic vision and leadership acumen needed to drive performance at scale.
This gap strained operations and team engagement and posed a critical risk to the company’s long-term growth and competitive edge. The company needed a targeted strategy to develop mid-management into strong, future-ready leaders to sustain its momentum and ensure leadership excellence.
Industry BFSI (Banking)
Category Leadership
Product Integrated Leadership
Solution
Wilson Learning designed a customized The Leader Manager (TLM) solution incorporating some modules of Leading for Growth (LFG) to bridge the leadership gap and equip mid-level managers with the capabilities needed for long-term success.
The solution comprised the following key components:
- Manager Alignment Sessions redefined leadership, shifting managers from a heroic mindset to a more strategic, high-impact leadership approach.
- Enhanced operational efficiency by enabling managers to think beyond day-to-day execution and drive organizational performance at scale.
- Tailored and flexible leadership solutions that met stakeholder expectations, ensuring internal alignment and
recognition of leadership excellence.
This targeted intervention empowered mid-level managers to lead confidently, strengthening the company’s leadership pipeline and reinforcing its ability to sustain rapid growth in a competitive financial services landscape.
Outcomes
100% were able to get feedback on their individual performance
100% were able to have more effective interactions with others
26% improvement in the overall work productivity post training
Behaviors that showed the greatest level of change:-
- Supporting employees in achieving their career and development plans
- Agreeing on employee goals that have clear outcomes and metrics
- Talking with employees to understand their expectations for rewards and recognition
26% improvement in the overall work productivity post-training.
Resources Implemented For Success
