Case Study

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Business Issue

As this leading financial services company experienced rapid expansion, promotions outpaced leadership development,
leaving mid-level managers unprepared for their evolving roles. Many continued to operate with a front-line mindset, lacking
the strategic vision and leadership acumen needed to drive performance at scale.

This gap strained operations and team engagement and posed a critical risk to the company’s long-term growth and
competitive edge. The company needed a targeted strategy to develop mid-management into strong, future-ready leaders to
sustain its momentum and ensure leadership excellence.

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Industry BFSI (Banking)

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Category Leadership

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Product Integrated Leadership

Solution

Wilson Learning designed a customized The Leader Manager (TLM) solution incorporating some modules of Leading for Growth (LFG) to bridge the leadership gap and equip mid-level managers with the capabilities needed for long-term success.

The solution comprised the following key components:

  • Manager Alignment Sessions redefined leadership, shifting managers from a heroic mindset to a more strategic, high-impact leadership approach.
  • Enhanced operational efficiency by enabling managers to think beyond day-to-day execution and drive organizational performance at scale.
  • Tailored and flexible leadership solutions that met stakeholder expectations, ensuring internal alignment and
    recognition of leadership excellence.

This targeted intervention empowered mid-level managers to lead confidently, strengthening the company’s leadership pipeline and reinforcing its ability to sustain rapid growth in a competitive financial services landscape.

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Outcomes

100% were able to get feedback on their individual performance

100% were able to have more effective interactions with others

26% improvement in the overall work productivity post training

Behaviors that showed the greatest level of change:-

  • Supporting employees in achieving their career and development plans
  • Agreeing on employee goals that have clear outcomes and metrics
  • Talking with employees to understand their expectations for rewards and recognition
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26% improvement in the overall work productivity post-training.