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Case Study
Business Issue
A leading global design and engineering firm had faced high turnover, even among top performers, which had disrupted
project continuity and eroded institutional knowledge. The booming local economy had intensified talent competition,
making retention increasingly tricky. Additionally, rival engineering firms had aggressively recruited skilled professionals,
posing a threat to the company’s ability to maintain its competitive edge and deliver high-quality solutions. Addressing these
challenges had been crucial for sustaining growth, innovation, and market leadership.
Industry Industrial Engineering
Category Leadership
Product Integrated Leadership
Solution
Wilson Learning had helped the organization tackle its talent retention and competitive challenges by implementing a strategic, organization-wide approach. Through extensive stakeholder interviews, the program had been tailored to align with the company’s mission and business needs.
In the Leader Manager workshop, middle and senior leaders learned how to create a high-performance culture with high fulfillment using five leadership practices- Direction, Goals, Feedback, Recognition, and Support. Further the training helped the leaders in:
- Creating a high-performance and fulfillment culture by equipping department heads and project managers with the skills to engage employees effectively.
- Investing in individual contributors makes them feel valued and prepared for future leadership roles
- Preparing and equipping associates for promotions to support career growth and retention.
Senior leaders, recognizing the significant impact of the leadership workshops on business performance, had decided to expand the partnership to encompass salesforce development. This strategic investment further reinforced the organization’s competitive positioning and long-term success.
The Impact
Participants described their experience as insightful, practical, and highly engaging, emphasizing its real-world relevance and impact:
- “The material allowed me to reflect on how I deal with people and gave me more ways of dealing with people.”
- “It relates to my job duties and conversations that can happen.”
- “I liked the facts mixed with fun stories that were easy to connect with. The facilitator was fun and engaging, making a complicated subject easy to digest.”
- “Very engaging and interactive”
- “The Wilson Learning facilitators are the best. They interview key stakeholders and me before conducting a workshop. Before entering the classroom, they learn about our business, pick up on industry terms, and learn about our key customers. This allows them to use real-world examples in the classroom that resonate with our participants.”
Behaviors that showed the greatest level of change:-
- Helping employees in achieving their career and development plans
- Agreeing on employee goals that have clear outcomes and metrics
- Talking with employees to understand their expectations for rewards and recognition
I liked the facts mixed with fun stories that were easy to connect with. The facilitator was fun and engaging and made a complicated subject easy to digest.
