A global supplier of building solutions to worldwide residential, commercial, and industrial construction sectors experienced rapid growth through acquisitions and diversification. As a result, the company’s sales professionals brought a wide range of experiences and approaches to selling.
The entire global salesforce needed to use a consistent sales language and methodology to earn customer trust and cooperation in sharing the critical information needed to solve business problems and add value.
The company selected Wilson Learning’s The Counselor Salesperson™ as its selling methodology and Coaching the Counselor Salesperson™ to help leaders reinforce the methodology’s specific sales skills. The initiative launched in North America, rolling out two-day The Counselor Salesperson live classroom trainings and one-day Coaching the Counselor Salesperson™ live training sessions for sales leaders, followed by reinforcement and coaching activities.
Executive engagement was clear—the president of the residential division kicked off each workshop, endorsing the strategic priority and importance of the training initiative.
Industry Manufacturing
Category Sales
Product Counselor
Management understood that to achieve organizational growth goals and ensure strong, ongoing competitiveness, it needed full engagement from its salesforce and sales leaders. Top-down messaging and support for the sales and coaching training built early momentum and success. This momentum needed to be maintained during the training’s global deployment in the midst of COVID-19. Through Wilson Learning’s agility and delivery flexibility approach, salespeople and sales leaders continued to receive training through Wilson Learning’s virtual versions of the learning solutions. Recognizing the importance of high engagement, the virtual classroom engaged participants’ energy and attention with interactive elements. Facilitators skillfully used tools such as polling, chat, and Q&A, and provided frequent application opportunities through small-group breakout rooms, dialogue partners, and screen-sharing tools.
Just like in-person training, virtual application exercises focused on real-world sales situations, making them highly relevant and immediately applicable.
Participants noted the benefits virtual training provided for collaborating with their global colleagues. They worked through real-world sales situations, learned from differing perspectives and experiences, and discovered new ways to work together.
Both in-person and virtual modality options adhered to sound principles of learning transfer, with skill practice and coaching key to sustained sales performance improvement.
The sales team attributed a 21% growth in revenue to the new sales methodology.
88% agreed that they “are able to establish a greater level of trust with clients faster.”
88% agreed that their “client discovery is more accurate and complete.”
The participants were able to:
It was a good experience to meet my colleagues from other divisions, work through real-life sales situations,
get to know them better, and discover how we can collaborate.