Case Study

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Business Issue

To remain competitive and create business opportunities in new markets, a North American fence manufacturer and distributor needed to advance the skills of its salesforce. This required equipping the salesforce with a better ability to sell on value instead of always competing on price.

Additionally, the salesforce lacked a common sales language and approach for client engagement.

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Industry Manufacturing

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Category Sales

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Product Counselor

Solution

Sales professionals completed Wilson Learning’s The Counselor Salesperson™ program and received timely
follow-up reinforcement tips and planners to keep applying their skills. The company is tracking participants’ completion of the reinforcement activities to ensure they are applying the skills learned.
Sales managers, regional directors, and the Vice President of Sales reinforced their direct reports through a consistent coaching process. This audience completed Wilson Learning’s Coaching the Counselor Salesperson™ program and received reinforcement to ensure consistent application of the coaching skills with their direct reports.

The comprehensive approach empowered salespeople to quickly sharpen their problem-solving skills in addressing customers’ business issues, create business opportunities while enhancing relationships, and become more effective at overcoming objections.
Additionally, sales managers and senior leadership gained the coaching skills needed to ensure salespeople demonstrate the new skills and behaviors after initial training.

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Outcomes

38% increase in sales attributed to the skills and approaches learned.

95%+ of participants reported more accurate and complete client discovery.

95%+ of participants felt better prepared to address client questions & issues.

Behaviors that showed the greatest level of change:

The participants were able to:

  • Conduct more accurate and complete client discovery
  • Address client questions and business issues more effectively
  • Apply new sales behaviors more consistently
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The salespeople and their managers attributed a 38% increase in sales to the skills and approaches they learned.

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