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Case Study
Business Issue
A leading India-based software organization faced several challenges, including a growing need to quickly establish new relationships and build internal and external customer trust. Communication failures and disconnects were common among teams that needed to collaborate effectively.
Additionally, there was a need to gain better access to and obtain more valuable information from internal colleagues and external customers. The organization also needed help with being persuasive and effective, especially when engaging with individuals who process information differently.
Industry Information Technology (IT)
Category Leadership
Product Versatile Communications
Solution
Wilson Learning addressed these challenges through a tailored solution, including the Building Relationship Versatility workshop. This program helped employees enhance their relationship-building skills, improve communication, and foster better collaboration. Follow-up assignments and application activities ensured ongoing learning and reinforcement, while manager coaching provided continuous support for integrating the skills into daily work.
This comprehensive approach enabled the organization to strengthen internal and external relationships, improve
information flow, and communicate more persuasively and effectively.
Outcomes
The group of participants who reported a sales opportunity attributed
93% were able to effectively develop interactions & relationships with external contacts
92% of the participants agreed that the training had an impact on their work performance
60% of the participants attributed a greater than 25% improvement in their work group’s productivity
Behaviors that showed the greatest level of change:-
- Adapt the behavior to other Social Style
- Preventing yourself from exhibiting backup behavior
77% of participants indicated Sufficient to Significant Change in behavior.
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