Top sales performers know that securing a sale is not the final goal but the first step in acquiring a loyal customer who will champion your solutions. While many organizations have programs and processes dedicated to enhancing customer engagement, the importance of the salesperson’s role cannot be ignored. The quality of after-sales support significantly impacts the success of the next sales opportunity and that of the sales team. This webinar will address the critical actions salespeople need to take to ensure that the first sale results in the next sale.
This session will answer the questions:
How do salespeople ensure customer satisfaction?
How do salespeople become trusted advisors?
How can salespeople gain a champion and get customers help in communicating success?
How do you expand referrals and references to achieve the next sale?
How does post-sale support enhance your brand image?