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Mastering Effective Communication, Versatility, and Conflict Management Skills

In Training magazine’s annual survey on leadership development, leadership communication skills has ranked as the first or second highest priority skill needed by leaders year after year.

Leaders who understand differences in others’ communication preferences and learn to adapt their own communication to make others more comfortable are more effective and have more effective work groups. As the speed and complexity of business intensifies and organizations grow more diverse, there is already enough tension in an organization without adding interpersonal tension as well, so the need for more versatile communication skills becomes critical to success.

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